Bonsai
Ask Questions & Request Support
Use this page to ask questions and request support for Bonsai. Contact us for technical help, billing issues, feedback, or any other assistance.
Contact Support via EmailWhat to include in your message
Adding the details below helps resolve your issue faster:
- Your device model (e.g. iPhone 14, Android)
- Operating system version (e.g. iOS 18, Android 15)
- Which screen / feature you were using
- Step-by-step description of what happened
- Screenshots or screen recording, if possible
I usually reply within 24 hours. For faster handling, please include the app name and add "Support" to the subject (for example: "Bonsai - Support").
Frequently asked questions
I'm having an issue with purchase / subscription. What should I do?
First, please check your purchase history in the App Store or Play Store. If the payment went through but the app does not recognize it, send me an email with a screenshot of the receipt and the Apple / Google account you used.
The app crashes or does not open. How can I fix this?
Try restarting your device and opening the app again. If the problem continues, please send a short description of what you were doing, your device model, OS version, and—if possible—a screenshot or screen recording showing the issue.
Can I request a new feature or improvement?
Absolutely. User feedback directly shapes the roadmap for each app. Feel free to describe your use case and what you'd love to see—small ideas are very welcome as well.